The Fundamental Concepts of Excellence
For an organization to maximize the benefits of adopting an Excellence Model, a management team must first ensure that it is comfortable with these concepts. Clearly if these Concepts are not fully understood and accepted then progress with adopting the Model will be difficult and potentially meaningless.
There is no significance intended in the order of the concepts. The list is not meant to be exhaustive and they will change as excellent organizations develop and improve.
The Fundamental Concepts are:
Results Orientation
Excellence is achieving results that delight all the organization’s stakeholders.
Customer Focus
Excellence is creating sustainable customer value.
Leadership and Constancy of Purpose
Excellence is visionary and inspirational leadership, coupled with constancy of purpose.
Management by Processes and Facts
Excellence is managing the organization through a set of interdependent and interrelated systems, processes and facts.
People Development and Involvement
Excellence is maximizing the contribution of employees through their development and involvement.
Continuous Learning, Innovation and Improvement
Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities.
Partnership Development
Excellence is developing and maintaining value-adding partnerships.
Corporate Social Responsibility
Excellence is exceeding the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
MECCA ward concept
· MECCA ward encompasses 2 concepts of value and symbolic.
A) value concepts:
Excellence awards as a source of different theories and experiences contain information that show the quality of applicants' perseverance in considering these values. These pieces of information create value concepts. Some of them are listed below:
1. A chance to appreciate human capabilities.
2. A way to laud leaders who encharge themselves with establishing excellent organizations based on Islamic values.
3. An opportunity to credit the fundamental trading procedure, the main aim of which is to achieve a role model status.
4. A way of meeting satisfaction of all benefactors that organizations’ success is heavily dependent upon.
5. A method of paying attention to social affairs as a responsible citizen with taking Islamic values into account.
6. A chance to make realistic decisions in the guise of a rational company.
B) Symbolic concepts of MECCA in Islamic countries :
In practical levels MECCAward is in fact a symbol among Islamic countries. In this respect, we should consider two very important factors:
1. Healthy quality scheme which would arouse respect and trust among the Islamic community. Such aims are only possible by choosing qualified assessors who encourage greater performance by applying well-planned methods in future.
2. Accuracy and estimation of values as a scale to assess Islamic organizations' activities.